Keywords: Consumer-to-SST interaction
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting

Hyun-Joo Lee
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2015) 43 (8): 676–692.
https://doi.org/10.1108/IJRDM-04-2014-0049
Published: 10 August 2015
... employee and consumer-to-SST interaction qualities and their contribution to consumer retail patronage. © Emerald Group Publishing Limited 2015 H2b. The more positive the perception of SST service quality, the greater the retail patronage intentions. H2c. Interpersonal...
View article titled, Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
Open the PDF for Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting in another window
Add to Citation Manager for Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting
This Feature Is Available To Subscribers Only

or Create an Account

Close subscription notice
Close access options