Keywords: Consumer-to-employee interaction
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Journal Articles

Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting

Hyun-Joo Lee
Journal: International Journal of Retail & Distribution Management
International Journal of Retail & Distribution Management (2015) 43 (8): 676–692.
https://doi.org/10.1108/IJRDM-04-2014-0049
Published: 10 August 2015
... service quality has a greater effect on retail patronage intentions than does SST service quality. Consumer-to-employee interaction Consumer-to-SST interaction Retail patronage Self-service technology (SST) Over the past decade, retailers have adopted a number of technologies as a tool...
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