... the key antecedents enhancing the quality of their relationships. The purpose of this paper is to evaluate the effect of the cost related factors on relationship quality in the retail industry. Design/methodology/approach This study is exploratory in nature and involved factor and multiple regression...

...Carlos Pestana Barros; Ricardo Sellers‐Rubio Purpose The aim of the paper is to estimate the cost efficiency of supermarket chains in the Spanish retailing industry. Design/methodology/approach The methodology applied is based on a random stochastic frontier model that enables separation...

... deliveries, namely shared reception boxes. Due to shared usage, the utilisation level of the facility is higher than in the case of customer‐specific unattended reception concepts. Analyses the operational cost levels of home delivery concepts using both attended and unattended reception, using real point...