...Jiarui Li; Jiyun Kang Purpose This study sheds light on the artificial intelligence (AI) ethical crisis, which is prevalent in luxury retail, focusing on the impacts of human-centred versus machine-centred AI services. Drawing upon the situational crisis communication theory, this study...

...Teresa Schwendtner; Sarah Amsl; Christoph Teller; Steve Wood Purpose Different age groups display different shopping patterns in terms of how and where consumers buy products. During times of crisis, such behavioural differences become even more striking yet remain under-researched with respect...

... of inhibitors and enablers on retail technology acceptance. Findings This investigation establishes a theoretical model of mid-crisis retail technology adoption behavior that can be tested quantitatively. Several propositions regarding relationships between proposed inhibitors, enablers and TAM...

... that consumers may infer from a price decrease at two different times during the COVID-19 crisis. The authors find that the timing of price reductions plays a key role in shaping consumers' inference of retailers' motives. The authors also uncover individual characteristics that affect consumers...

...Daniele Pederzoli; Volker G. Kuppelwieser Purpose – The purpose of this paper is to challenge earlier recommendations and explanations regarding companies’ behaviour after an economic shock and analyses worldwide retail companies’ internationalization processes before and after the 2008 crisis...

...Xavier Brusset; Zsuzsa Deli‐Gray; Lászlo Árva; Tamás Matura Purpose This paper aims to evaluate the results of an empirical research whose objective was the analysis of the impact of the actual economic crisis on the expectations, preferences and attitudes of the Hungarian people towards...