... quality Cross‐cultural studies Romania Tunisia Customer satisfaction Customer loyalty Retail distribution Distribution management © Emerald Group Publishing Limited 2013 Bienstock et al. (2008) propose a modified version of the logistics service quality including: logistics...

... Limited 2008 1. ownership; 2. location; and 3. internalization. India Retailing Cross‐cultural studies International business Supermarkets In times of cut throat competition in the retail industry and saturation of domestic markets, retailers have been looking...