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Keywords: Cross‐functional training
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Journal Articles
International Journal of Retail & Distribution Management (2012) 40 (9): 717–736.
Published: 13 July 2012
..., is examined and it is found that salespeople perceive less cross‐functional conflict when servicers perform well. Group cohesion decreases conflict directly. The effect of servicer performance on conflict is less pronounced as cross‐functional training increases. In Study 2, salesperson conflict...
