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Keywords: Customer expectations
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Journal Articles
Customer expectations of unattended grocery delivery services: mapping forms and determinants
Open Access
International Journal of Retail & Distribution Management (2022) 50 (13): 1–16.
Published: 30 August 2021
... for unattended grocery delivery services by empirically identifying and describing the forms and determinants of customer expectations. Design/methodology/approach A multiple case study of potential early adopters was conducted to explore customer expectations of unattended grocery delivery services...
Includes: Supplementary data
Journal Articles
Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?
Available to Purchase
International Journal of Retail & Distribution Management (2021) 49 (6): 752–771.
Published: 04 February 2021
... is to determine whether customer expectations are different for various types of clothing retailers, and what customers specifically expect when purchasing from a retailer. Design/methodology/approach For this study, a positivistic quantitative research design and a non-probability convenience sampling method...
Journal Articles
Customer expectations and moderating role of demographics in fresh food retail: A study among Indian consumers
Available to Purchase
International Journal of Retail & Distribution Management (2018) 46 (9): 870–890.
Published: 23 October 2018
...Rose Antony; Vivekanand B. Khanapuri; Karuna Jain Purpose The purpose of this paper is to identify the dimensions of customer expectations and study the moderating role of demographics in the context of fresh food retail. Design/methodology/approach A structured questionnaire was designed...
