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Keywords: Customer relationship
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Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (4): 523–545.
Published: 02 March 2023
..., is perceived as a social actor with the values they represent and actions towards its customers (Labbé-Pinlon et al., 2016). Culture In-store experience Social proximity Store loyalty Retail Customer relationship Retail store loyalty is essential to the survival and success...
Journal Articles
International Journal of Retail & Distribution Management (2013) 41 (11-12): 869–884.
Published: 15 November 2013
... and the customer relationship. This reinforces the importance of retailing in the luxury industry and the strategic role of company-owned-stores, particularly in “new luxury markets” where the auratic power of the brand is not necessarily established. Additionally, when there is power asymmetry in a service...
