... Retail service Relationship marketing Organizational silos Organizational change Customer service management Over 30 years ago, Tom Peters and Robert Waterman described the characteristics of outstanding US companies in their landmark book, In Search of Excellence: Lessons from America's...

... Customer service management The purpose of this case study is to examine and analyze the current Best Buy service process and recommend improvements to improve its service system. The motivation for this study stems from a desire to see customer service improved to a level that customers would...

... in the other categories, especially because of the immediacy effect. David B. Grant can be contacted at: d.grant@hull.ac.uk © Emerald Group Publishing Limited 2008 Retailing Customer service management Customer satisfaction Stock control On‐shelf availability (OSA) remains a key...

... and again and you notice them on a Saturday and they know exactly what time to come in and do their returns (sales assistant 2). © Emerald Group Publishing Limited 2007 Consumer behaviour Consumption Fraud Customer service management Product management Deshopping...

... in order to include only the retailers' stores that are supplied with sausage products by the food supplier. © Emerald Group Publishing Limited 2005 Customer service management Food industry Channel relationships Greece A crucial issue in logistics management involves if and in what...