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Keywords: Dark kitchens
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Journal Articles
From third places to delivery-only: theoretical insights into dark servicescapes
Available to Purchase
International Journal of Retail & Distribution Management (2025) 53 (10-11): 1107–1122.
Published: 03 October 2025
... dimensions. Design/methodology/approach This qualitative study examines the perceptions of 30 customers who patronized a restaurant before and after its transition to a dark kitchen. It developed a deductive framework informed by servicescape theory and thematic coding to analyze the data. Findings...
