... ; Theodoridis and Chatzipanagiotou, 2009). A diagrammatic representation of the proposed research hypotheses is shown in Figure 1 . © Emerald Group Publishing Limited 2011 Denmark Consumer behaviour Customer satisfaction Supermarkets Consumer store preferences Consumer satisfaction...

... of complaints to the strategic management process. © Emerald Group Publishing Limited 2010 Complaints Customer relations Customer satisfaction Compensation Denmark Sweden As a response to being more consumer oriented, many authors have investigated various consumer complaint processes...

... sector and provide a comparison of these results with the centrally controlled chain sector in Denmark. The paper also seeks to examine the practices and challenges of store ordering and store replenishment processes in the independent sector and identify practical implications for store management...

...‐organizational and industry prerequisites through ECR activities to ECR outcomes; and highlights the role of performance, behavioural, attitude and capability measures. Two extant studies from Austria and Denmark are examined in the context of the model to exemplify some of its features. Findings...

...Niels Jørgensen Presents a case on Danish potted plants distribution. The company, GASA‐Group Denmark, is the dominating distributor of Danish potted plants to all of Europe with a total turnover of approximately DKK2.8 billion. The company’s management is planning a long‐term strategy...

... from 42 retail banks in Denmark, their distribution channel strategies are described and their relation to selected marketing mix elements is examined. Most Danish retail banks attach decisive importance to offering a customer‐friendly PC bank service, whereas fewer of them attach the same importance...