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Keywords: E-service delivery system process
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Journal Articles
Different stages of the e-service delivery system process: belief–attitude–intention framework
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International Journal of Retail & Distribution Management (2020) 48 (7): 687–706.
Published: 12 May 2020
... of different stages of e-service delivery system process (e-SDSP), i.e., searching process belief (SPB), agreement process belief (APB), fulfilment process belief (FPB) and after-sales service process belief (ASPB) on customer attitude and intention towards service providers. The study also focuses...
