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Keywords: Effort savings
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Journal Articles
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
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International Journal of Retail & Distribution Management (2025) 53 (4): 331–346.
Published: 27 January 2025
... time savings, effort savings and money savings to satisfaction, e-loyalty and e-word-of-mouth (e-WOM). Design/methodology/approach A cross-sectional, web-based survey was conducted in Canada during the coronavirus (COVID-19) pandemic. Data were collected from 247 participants who made online...
