... be combined. The research findings contribute to current literature and practice by combining “planet” and “profit” components of sustainability in last mile transport and applying it in the novel omnichannel environment. Sustainability Consumer behaviour Electronic commerce Last mile...

.... Emotion regulation Online retailing Consumer behaviour Hedonic products Retailing Electronic commerce The novelty of online retailing within the past decade has gradually evolved into an everyday channel for shopping. Shopping experiences are no longer just about purchasing a product; instead...

... fresh produce (Rajish, 2004); delivery costs; and the absence of any social links (Roberts et al., 2003). © Emerald Group Publishing Limited 2012 Electronic commerce Grocery retailers Drive‐in Multichannel retailing Internet shopping Retail marketing France...

... Turkey Consumer behaviour Electronic commerce Internet shopping Electronic retailing (e‐tailing) has experienced a dazzling growth during the recent years due to its distinct advantages for both consumers and retailers, such as shopping at round‐the‐clock convenience, decreasing dependence...

... environment, on initial trust has not been previously investigated by simultaneously assessing relative influences of institutional beliefs and cognitive perceptions of the online retailer. © Emerald Group Publishing Limited 2011 Trust Consumer behaviour Electronic commerce Retailers Privacy...

... 2010 Internet Retailing Electronic commerce Over the past 15 years, such questions have been regularly addressed and revisited, and a significant body of literature has now evolved, which provides us with a far clearer understanding of the role and impact of online trading. However...

... 2010 Internet shopping China United States of America Consumer behaviour Electronic commerce Acceptance sampling Online shopping is becoming increasingly popular. Online retail sales are estimated to grow from $172 billion in 2005 to $329 billion in 2010, representing a 14 percent...

... ambience Electronic commerce Internet shopping Mass customization Consumer behaviour Wallace et al. (2004) note that multiple channel retailing offers retailers challenging opportunities for designing attractive and effective retail store and non‐store shopping environments...

... Publishing Limited 2010 Measurement testing and instruments Electronic commerce Internet shopping Customer services quality France In Europe, online retail sales are expected to reach €263 billion by 2011 (Favier, 2006), equivalent to approximately US$370 at the exchange rate prevailing...

... online before making a purchase. Time spent searching for product information online was proportional to the price of the product, and nearly half of those who spent average of 12 hours in online research still purchased offline. Electronic commerce Consumer behaviour Internet shopping Electrical...

... and an intent to purchase the one that he/she likes the best. However, a number of additional factors often intervene before a purchase can be made (Sheth, 1974). Electronic commerce Analytical hierarchy process Customer satisfaction Consumer behaviour Over the past decade, the growth...

... be contacted at: clliu@lsu.edu © Emerald Group Publishing Limited 2010 Internet shopping Consumer behaviour Innovation Electronic commerce The proliferation of online shopping has stimulated considerable research examining consumer acceptance of the internet as a shopping channel...

...@purdue.edu and hooker.27@osu.edu, respectively © Emerald Group Publishing Limited 2009 Electronic commerce Internet Retailing An ever‐increasing growth of online retail sales demonstrates consumer enthusiasm for the online shopping channel, and highlights the importance of the internet...

... of responsiveness and useful contents. The information provided has to be informative, accurate, current, and relevant. The functionality must facilitate the completion of e‐purchases and ensure security. © Emerald Group Publishing Limited 2009 Internet shopping Retailing Electronic commerce Consumer...

.... The conceptual framework and empirical study is detailed as follows. Ruby Roy Dholakia can be contacted at: ruby@uri.edu © Emerald Group Publishing Limited 2009 Internet shopping Electronic commerce Consumer behaviour Customer satisfaction After years of both optimistic and gloomy...

... at: delia.vazquez@manchester.ac.uk © Emerald Group Publishing Limited 2009 Electronic commerce Consumer behaviour Internet shopping United Kingdom Online consumer behaviour is currently an emerging theoretical body of research. The initial focus developed exploratory motivational...

... and security perceptions in electronic commerce with TAM. His model defined the direct influence of security perceptions on trust; however, the model did not suggest relationships between trust and other perception variables in the TAM. 1. Choice of fabric and features. 2. Request for body...

... influence Chinese customers' online shopping satisfaction including those which are ignored by prior studies. Xia Liu can be contacted at: liuxia1213@163.com © Emerald Group Publishing Limited 2008 Electronic commerce Customer satisfaction China After years of development...

... at: jweltevreden@gmail.com © Emerald Group Publishing Limited 2008 Electronic commerce Distribution management Service delivery Retailing The Netherlands Online retail sales have grown rapidly in many developed countries. For example, between 1999 and 2005 online retail sales grew with 720...

...Qin Su; Zhao Li; Yong‐tao Song; Ting Chen Purpose The purpose of this paper is to explore the structure of the concept of customer‐perceived quality (CPQ) in electronic commerce (e‐commerce). Design/methodology/approach The study applies the methodology of concept mapping to data obtained from...