... literature and practice by combining “planet” and “profit” components of sustainability in last mile transport and applying it in the novel omnichannel environment. Sustainability Consumer behaviour Electronic commerce Last mile Omnichannel retail To respond to these challenges, innovative...

... previously known traditional settings. © Emerald Group Publishing Limited 2013 Emotion regulation Online retailing Consumer behaviour Hedonic products Retailing Electronic commerce The novelty of online retailing within the past decade has gradually evolved into an everyday channel...

... have also been extensively analysed in the literature and this helped us to frame our response to the research question. Electronic commerce Grocery retailers Drive‐in Multichannel retailing Internet shopping Retail marketing France Increasingly intense competition and planning...

... in formulating online marketing strategies and considering future research directions. © Emerald Group Publishing Limited 2011 Turkey Consumer behaviour Electronic commerce Internet shopping Electronic retailing (e‐tailing) has experienced a dazzling growth during the recent years due...

... environment, on initial trust has not been previously investigated by simultaneously assessing relative influences of institutional beliefs and cognitive perceptions of the online retailer. © Emerald Group Publishing Limited 2011 Trust Consumer behaviour Electronic commerce Retailers Privacy...

... that traditional commerce conduits cannot match”. Internet Retailing Electronic commerce At the dawn of the electronic commerce era, Peterson et al. (1997) made the point that as the internet represented such a significant and fast moving “market discontinuity”, its impacts would...

... of America Consumer behaviour Electronic commerce Acceptance sampling H2. Perceived ease of use positively affects the perceived usefulness of online shopping. Online shopping is becoming increasingly popular. Online retail sales are estimated to grow from $172 billion in 2005 to $329...

... this necessary inclusiveness. Accordingly, we have enlarged on the definitions on offer as follows: Measurement testing and instruments Electronic commerce Internet shopping Customer services quality France In Europe, online retail sales are expected to reach €263 billion by 2011 (Favier, 2006...

... customization and control in web retailing. © Emerald Group Publishing Limited 2010 Store ambience Electronic commerce Internet shopping Mass customization Consumer behaviour Since pre‐customer customization of store atmosphere is not readily available in the traditional physical...

... of use and (c) PE of PVT. Electronic commerce Consumer behaviour Internet shopping Electrical goods The internet has been adopted as an important shopping medium with an increasing amount of online sales every year. While some product categories, such as apparel, have enjoyed increased...

... (Morrison and Roberts, 1998). Thus, adoption of the internet for purchasing experience products versus for purchasing search products represents two different usage patterns. Internet shopping Consumer behaviour Innovation Electronic commerce The proliferation of online shopping has...

... set and an intent to purchase the one that he/she likes the best. However, a number of additional factors often intervene before a purchase can be made (Sheth, 1974). Electronic commerce Analytical hierarchy process Customer satisfaction Consumer behaviour Over the past decade...

... Internet shopping Retailing Electronic commerce Consumer behaviour Website security and customer's distrust emerges as major consumer concerns leading to satisfactory experience for e‐shopping. Elliot and Fowell (2000) found security as one of the important consumer factors in purchasing...

... and Gilly, 2003). Richard Widdows and Neal H. Hooker can be contacted at: rwiddows@purdue.edu and hooker.27@osu.edu, respectively © Emerald Group Publishing Limited 2009 Electronic commerce Internet Retailing An ever‐increasing growth of online retail sales demonstrates...

... to others: Internet shopping Electronic commerce Consumer behaviour Customer satisfaction After years of both optimistic and gloomy predictions, online retailing is poised for steady growth and estimated to reach 13 percent of all general merchandise retail spending by 2010 (Lee, 2007...

.... The technology acceptance model (TAM) provided the framework for this study. The model was extended with two additional variables to establish the research model for this study, as shown in Figure 1 . © Emerald Group Publishing Limited 2009 Customization Clothing Electronic commerce Consumer...

... Electronic commerce Consumer behaviour Internet shopping United Kingdom Online consumer behaviour is currently an emerging theoretical body of research. The initial focus developed exploratory motivational and attitudinal studies of online consumer behaviour (Dholakia and Uusitalo, 2002 ; Kim...

... satisfaction. Xia Liu can be contacted at: liuxia1213@163.com © Emerald Group Publishing Limited 2008 Electronic commerce Customer satisfaction China After years of development of China's online shopping market, there has been a drastic increase in the number of online shopping web...

... of their location in public spaces, locker points may be more sensitive to theft of parcels and vandalism, as compared to service points (see also McKinnon and Tallam, 2003). Jesse W.J. Weltevreden can be contacted at: jweltevreden@gmail.com © Emerald Group Publishing Limited 2008 Electronic...

...Qin Su; Zhao Li; Yong‐tao Song; Ting Chen Purpose The purpose of this paper is to explore the structure of the concept of customer‐perceived quality (CPQ) in electronic commerce (e‐commerce). Design/methodology/approach The study applies the methodology of concept mapping to data obtained from...