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Keywords: Flexibility
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Journal Articles
International Journal of Retail & Distribution Management (2020) 48 (6): 629–648.
Published: 28 April 2020
...Metehan Feridun Sorkun; Işık Özge Yumurtacı Hüseyinoğlu; Gülmüş Börühan Purpose This study aims to reveal how omni-channel capability leads to customer satisfaction by examining the mediating roles of flexibility and operational logistics service quality (LSQ). Design/methodology/approach...
