... Retailing Platform Service quality System quality Information quality Information quality is another fundamental construct affecting user experience and decision-making in digital retail platforms. Roh et al. (2024) define information quality as the degree to which information presented...

... of the OGB website was stronger for male consumers than for female consumers. Second, the effect of information quality on PU was stronger for high-utility-orientated consumers than for low-utility-orientated consumers. Originality/value – Because of the increasing importance of e-commerce...