...Celso Augusto de Matos; Renato Laurentino; Ricardo Teixeira Veiga Purpose Artificial intelligence tools such as virtual agents (VAs) and chatbots allow retailers to tailor services and strengthen customer interaction. This study investigates the primary factors shaping customer intentions to use...

...Simone Aiolfi Purpose The research aims to understand how smart speakers are perceived by their actual and potential users, their attitude towards smart speakers and consequently their intention to use them. Design/methodology/approach The authors apply a structural equation modelling (SEM...

... separately. Further, it contributes to research on the topic by examining which features consumers perceive as useful. Finally, the study considers the omni-channel environment regarding consumers’ channel preference. Shopping apps App features Download intention Intention to use Multi-channel...