... behaviour, incorporating the mediating effects of sales and service ambidexterity and job satisfaction. Design/methodology/approach Using a sample of 362 business-to-business and business-to-consumer salespeople in Spain, Portugal, the United Kingdom and the United States, the relationships were...

... marketing positions to uncover factors that can increase job satisfaction in retail: work environment factors, job characteristics and psychological factors. These factors allow for a holistic view of today’s competitive market that addresses human motivation theory and reveals important insights...

... harmonious job passion (HJP) and obsessive job passion (OJP) and the contingent effects of job satisfaction and salary level on their relationship to procrastination. Design/methodology/approach Data came from an online survey issued in the United States and China. The hypotheses were tested using...

...Te‐Lin Chung; Brian Rutherford; Jungkun Park Purpose This study aims to examine the multi‐faceted job satisfaction of retail employees. In addition, it seeks to investigate the moderating effect of gender on the relations between proposed antecedents and multifaceted job satisfaction. The seven...

... of turnover identified were: pay rates; lack of career development; hours of work; training; poor staff recognition; staff facilities; staffing levels; staff uniform; and communications. © Emerald Group Publishing Limited 2004 Employee turnover Retailers Job satisfaction Industrial relations...

... a representative sample of 401 franchises representing 32 franchise networks and covering all sectors. After a pre‐test phase, exploratory and confirmatory factor analyses were performed. The results led to a short, robust and predictive scale of franchisee job satisfaction. Franchisees’ satisfaction is key...

... such as job satisfaction. Results indicated that for each job characteristic, expectations were higher initially than actually experienced one year later. Three of the five characteristics (feedback, autonomy, and skill variety) were important in predicting job satisfaction. Demographic variables of gender...

... UP Limited 1999 Retail trade Job satisfaction Motivation Russia Poland Expectancy theory has been tested over the years with mixed results. However, managers have often used expectancy theory to develop their own motivational programs. Gibson et al. (1994) urge managers...