... only Logistics service quality Omnichannel Loyalty Satisfaction Retailing Return Customer experience evolves hand in hand with technological innovation and requires the union of multiple channels to enable companies to improve their value propositions and respond to the complex...

...Metehan Feridun Sorkun; Işık Özge Yumurtacı Hüseyinoğlu; Gülmüş Börühan Purpose This study aims to reveal how omni-channel capability leads to customer satisfaction by examining the mediating roles of flexibility and operational logistics service quality (LSQ). Design/methodology/approach...

...Rym Bouzaabia; Olfa Bouzaabia; Alexandru Capatina Purpose The purpose of this paper is to compare perceptions of retail logistics service quality among Romanian and Tunisian customers, and determine which dimensions of logistics service quality have the greatest influence on customer satisfaction...