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Keywords: Luxury retail
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Journal Articles
Human-centred AI vs machine-centred AI: navigating AI ethical crises in luxury retail
Available to Purchase
International Journal of Retail & Distribution Management (2025) 53 (7): 639–653.
Published: 25 April 2025
...Jiarui Li; Jiyun Kang Purpose This study sheds light on the artificial intelligence (AI) ethical crisis, which is prevalent in luxury retail, focusing on the impacts of human-centred versus machine-centred AI services. Drawing upon the situational crisis communication theory, this study...
Journal Articles
Brand social power in luxury retail: Manifestations of brand dominance over clients in the store
Available to Purchase
International Journal of Retail & Distribution Management (2013) 41 (11-12): 869–884.
Published: 15 November 2013
... consumers' perception of luxury brand power. © Emerald Group Publishing Limited 2013 Brand power Customer relationship Love brands Luxury retail Prestige stores Salesperson I was disappointed when I discovered this store. It is very small. I have been a brand client for years...
