...Ateeque Shaikh; Saswata Narayan Biswas; Vanita Yadav; Debiprasad Mishra Purpose The purpose of this paper is to develop, test and validate a measure of fairness in the context of franchisor-franchisee relationship and test for the dimensionality of fairness. Design/methodology/approach...

...Sylvie Rolland; Ina Freeman Purpose The purpose of this paper is to design, develop and evaluate a reliable and valid scale for the measurement of online retail service quality, specifically in the French context. Design/methodology/approach Study 1 derived scale items from the literature...

...John Guthrie; Sarah Todd; Paul Chapman; Simon Templar Purpose Measures and measurement systems must reflect the context to which they are applied, requiring that the contextual issues relating to retail shrinkage must be identified as a necessary precursor when measuring shrinkage. Without...

... Franchising Job satisfaction Measurement France While Oliver (1981) considers that: The satisfaction of channel members is central, for several reasons. It increases morale among those involved, encouraging them to greater co‐operation; it reduces the rate of breakdowns in relationships...

...Nigel Hill; Jim Alexander Handbook of Customer Satisfaction and Loyalty Measurement, 2nd edition . Gower , 2000 . , ISBN: 0 566 08194 6 (hardback) Customer satisfaction Measurement Customer loyalty In a thorough examination of how to use research effectively...