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Keywords: Moderating effects
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Journal Articles
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
Available to Purchase
International Journal of Retail & Distribution Management (2025) 53 (4): 331–346.
Published: 27 January 2025
... Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Clothing Satisfaction e-loyalty e-word-of-mouth Time savings Effort savings Money savings Mediating effect Attribution Moderating effects The coronavirus (COVID-19) pandemic has considerably...
Journal Articles
Cognitive, affective and behavioural responses in mall experience: A qualitative approach
Available to Purchase
International Journal of Retail & Distribution Management (2016) 44 (1): 4–21.
Published: 11 January 2016
... outcomes. © Emerald Group Publishing Limited 2016 Qualitative approach Customer experience Moderating effects Affective and cognitive responses Shopping mall characteristics The reduction in consumer spending, the increasing number of competing distribution channels and changes...
