... makers as the unit of analysis, this study advances the field of ethical decision making by providing empirical evidence that SRB decisions are a product of both cognitive processing and emotional responses. Interactions with other people in the organization are the source of shared norms...

... marketing focus, communication, customer contact, use of technology and performance measures. Descriptive information – market and company trends. Retailing Marketing Relationship marketing Organizations United Kingdom At the end of the 1980s Piercy and Alexander (1988) provided what...

... Limited 2002 Retailing Organizations Organizational culture Innovation I teach a course titled Global Retail Management. One half of the readings package comprises articles from the retail internationalisation literature. The other half comprises case studies of retailers who conduct...

...Barrie G. Dale Describes a framework which can be used by retail organizations in planning the introduction of a process of continuous quality improvement. The framework consists of four sections – organizing,systems and techniques, measurement and feedback, and changing the culture. Outlines...