...Rajesh Rajaguru; Margaret Matanda; Christopher Agyapong Siaw Purpose This study examines how formal retail formats (FRFs), and informal retail formats (IRFs) may coexist as substitutes and complements in emerging markets because of store patronage driven by customers’ chronic shopping orientations...

..., which subsequently shape future patronage intentions. The study also revealed expectations of digital integration are yet to be fully realised in the town-centre context and there are tensions between physical and digital domains to be overcome if digital integration is to positively influence patronage...

... are to investigate how the scope of a portfolio of sustainable labels affects the consumer perceived ethicality (CPE) of the retailer that distributes them and to understand how the perceived ethicality affects retail patronage. Design/methodology/approach – In total, 230 individuals participated in a street...

..., and does so via an empirical analysis of consumer attitudes and a spatial comparison of both retail formats. Convenience Shopping Patronage Malls Retail centres Despite the emergence of various hybrid versions, shopping malls and shopping strips (also referred to as the downtown area...

...Vaughan Reimers Purpose – Despite an increasingly convenience-oriented society, very few empirical studies have identified convenience as a salient determinant of store patronage. Such atypical findings could be due to the way in which academics have defined store convenience. The purpose...