...Helena Forslund Purpose – The purpose of this paper is to explore and generate propositions of factors that affect the degree of performance management process integration in retail supply chains. Design/methodology/approach – The performance management processes of two retail supply chains...

... channels and improve agent turnover rate and customer loyalty. Marketing strategy, Distribution channels and markets, Customer loyalty Performance management For most firms, distribution system is a key decision for building a successful business. Many companies have built lasting competitive...

... Employee turnover Labour mobility Performance management Retailing United Kingdom Labour turnover is a key competitive parameter in the UK retail industry. The importance of employees was highlighted by Sparks (1991) who suggested that a total service approach was needed which included...