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Keywords: Performance management
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Journal Articles
Performance management process integration in retail supply chains
Available to Purchase
International Journal of Retail & Distribution Management (2015) 43 (7): 652–670.
Published: 13 July 2015
...Helena Forslund Purpose – The purpose of this paper is to explore and generate propositions of factors that affect the degree of performance management process integration in retail supply chains. Design/methodology/approach – The performance management processes of two retail supply chains...
Journal Articles
Distribution systems, loyalty and performance
Available to Purchase
International Journal of Retail & Distribution Management (2010) 38 (9): 698–718.
Published: 20 July 2010
... channels and improve agent turnover rate and customer loyalty. Marketing strategy, Distribution channels and markets, Customer loyalty Performance management For most firms, distribution system is a key decision for building a successful business. Many companies have built lasting competitive...
Journal Articles
Labour turnover in the retail industry: Predicting the role of individual, organisational and environmental factors
Available to Purchase
International Journal of Retail & Distribution Management (2007) 35 (4): 289–307.
Published: 10 April 2007
... Employee turnover Labour mobility Performance management Retailing United Kingdom Labour turnover is a key competitive parameter in the UK retail industry. The importance of employees was highlighted by Sparks (1991) who suggested that a total service approach was needed which included...
