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Keywords: Performance measures
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Journal Articles
International Journal of Retail & Distribution Management (2009) 37 (9): 748–764.
Published: 17 July 2009
...@unisannio.it © Emerald Group Publishing Limited 2009 Town planning Urban areas Performance measures Italy Concerns regarding the perceived “vitality and viability” (Urban and Economic Development (URBED), 1994) of town and city centres are increasing worldwide. Explanations for urban...
Journal Articles
International Journal of Retail & Distribution Management (2006) 34 (4-5): 290–307.
Published: 01 April 2006
... service performance and attributes that contribute to differential performance levels. Siohong Tih can be contacted at: s_h_tih@yahoo.com; sh@pkrisc.cc.ukm.my © Emerald Group Publishing Limited 2006 Internet Retailing Customer services quality Performance measures A total of 356...
Journal Articles
International Journal of Retail & Distribution Management (2006) 34 (4-5): 240–257.
Published: 01 April 2006
...‐by‐industry differences relevant to managerial practice. The remainder of this paper is organized as follows. Section 2 reviews the literature on sector‐specific relationships between e‐service quality and overall e‐service performance measures. Section 3 describes the data set used in this paper, and our...
