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Keywords: Repurchase
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Journal Articles
International Journal of Retail & Distribution Management (2026) 54 (2): 199–213.
Published: 11 December 2025
...Bruna Kluwe Rodrigues; Simoni F. Rohden Purpose This study explores how positive user experiences with grocery delivery platforms influence key consumer behavioural outcomes, specifically, repurchase and word-of-mouth intentions. As digital technologies continue to transform retail and consumption...
Includes: Supplementary data
Journal Articles
International Journal of Retail & Distribution Management (2022) 50 (5): 561–580.
Published: 22 September 2021
...Yang-Im Lee; An Vu; Peter Trim Purpose This study explains how retailers can use the knowledge function of attitudinal theories to understand how millennials in a collectivist emerging market, trade-off between a satisfactory customer service experience versus price when repurchasing a smartphone...
Journal Articles
International Journal of Retail & Distribution Management (2019) 47 (12): 1300–1317.
Published: 23 July 2019
.... Reema Singh can be contacted at: reema.singh@hhs.se 11 10 2018 26 04 2019 27 05 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Switching Netnography Critical incident technique Online customer experience Repurchase...
