... to explain the continued existence of these traditional evolved retail agglomerations. Design/methodology/approach A qualitative research design was adopted for the study. Semi-structured interviews were conducted with 35 small retailers, and responses were used to identify the reasons...

... Urban design Urban space Urban environment Shopping street Retail atmospherics Urban marketing Retail environment Service quality Customer services quality Town centre management Retail agglomeration Business improvement districts Notwithstanding the development of retail activities...