...Jungkun Park; Jiseon Ahn; Hyowon Hyun; Brian N. Rutherford Purpose In this study, the authors examine the impacts of two facets of retail employees' cognitive support and affective commitment on emotional labor-related outcomes. Design/methodology/approach To test the study hypotheses, 521...

... deviance intentions Retail employees While researchers are only now examining the role of positive deviance (Mertens et al., 2016 ; Bowman, 2013 ; Leo and Russell-Bennett, 2012) little research exists to explain what psychological mechanisms encourage retail employees to “bend the rules...

...Tasha L. Lewis; Suzanne Loker Purpose – The purpose of this paper is to identify variables important to acceptance and use of advanced technologies by apparel retail employees and to recommend management strategies for effective technology integration in retail stores. Design/methodology...

...Te‐Lin Chung; Brian Rutherford; Jungkun Park Purpose This study aims to examine the multi‐faceted job satisfaction of retail employees. In addition, it seeks to investigate the moderating effect of gender on the relations between proposed antecedents and multifaceted job satisfaction. The seven...