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Keywords: Retail frontline employees
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Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (2): 262–283.
Published: 08 December 2022
.../approach The study was conducted with retail frontline employees of a large retail bank in Portugal. The sample consists of 267 valid responses. Structural equations are used by applying the maximum likelihood method to test the conceptual framework. Findings Results are broadly supportive...
