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Keywords: Retail portfolio
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Journal Articles
International Journal of Retail & Distribution Management (2021) 49 (7): 1025–1044.
Published: 31 May 2021
... formats. It is neither fully experiential in the sense that it is not only about marketing communications nor is it sales or profit-focused. Its aim is to be an accessible touchpoint that reduces friction on a diversified customer journey with its value to the retail portfolio being that it attracts new...

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