... employed in retail stores, (2) their application area and (3) the beneficiaries of their adoption. Accordingly, these three aspects are initially assessed independently and then examined in combination. Findings The analysis presents a comprehensive list of 16 key technologies (what) that can support...

..., thus creating satisfied and loyal customers. Design/methodology/approach A research framework was developed based on the review of relevant past research in the area of retail store service quality, perceived value, store image, customer loyalty and satisfaction. Valid data were gathered through...

...Cleber da Costa Webber; Jorge Oneide Sausen; Kenny Basso; Claudionor Guedes Laimer The physical environment of the retail store can play an important role for the strategy of the store because it communicates the image of what is being sold and can play the role of a facilitator...

...Pankaj Deshwal Analysis revealed that some categories of demographic variables differ with respect to dimensions of customer experience quality in the Indian retail store context. Authors believe that this is the first study, which applies EXQ model in India retail context. EXQ...

..., particularly focusing on the role retail stores receive in operationalising sustainable consumption. Findings – The retail store is identified as important organisational layer within retailers to operationalise sustainable consumption. However, retailers do not acknowledge this potential sufficiently...

... to only “brick and mortar” personal lifestyle retail stores. Mediating and moderating effects of contextual variables and the influence of antecedents have not been studied. It provides insights into the “delivered” retail customer experience as perceived by the shoppers for future research. Practical...