.... Design/methodology/approach Using time-lagged data from 331 salespeople-customers dyads, this study investigates the connection between search regret, store image, interaction quality, and store revisit intentions. Findings Customers develop negative perceptions of the store, subsequently reducing...

... Emerald Publishing Limited Licensed re-use rights only The present study aims to examine how shopping values affect consumers' shopping well-being and, subsequently, their revisit intentions and word-of-mouth. The study also examines how recreational shopping consciousness influences the link...