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Keywords: Self-service
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Journal Articles
International Journal of Retail & Distribution Management (2020) 48 (2): 169–185.
Published: 08 January 2020
...Bertrand Audrin Purpose The purpose of this paper is to explore the implementation of self-service technologies (SST) in two competitors and unravel the process of change in two related setups, offering a comparison as well as an association of cases. Design/methodology/approach The paper...
Journal Articles
International Journal of Retail & Distribution Management (2010) 38 (6): 443–459.
Published: 11 May 2010
... to consumer's intention to use self‐service kiosks. H2.1. TR moderates the impact of EE on consumer's intention to use self‐service kiosks. H3.1. TR moderates the impact of SI on consumer's intention to use self‐service kiosks. H4.1. TR moderates the impact of FCs...
Journal Articles
International Journal of Retail & Distribution Management (2001) 29 (8): 379–389.
Published: 01 August 2001
... design and atmosphere. This leads to the suggestion that the recent wave of superstores has ushered in a new paradigm of retail service, one with elevated emphasis on self‐service principles. A further finding was that store design and atmosphere was one of the more important determinants of store...
