Keywords: Service encounters
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Journal Articles
International Journal of Retail & Distribution Management (2014) 42 (9): 839–859.
Published: 02 September 2014
...Sheilagh Resnick; Carley Foster; Tony Woodall Purpose – The purpose of this paper is to explore the relationship between service quality, the service encounter and the retail experience within a changing UK retail environment. Design/methodology/approach – Data were gathered from 40...

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