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Keywords: Service experience
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Journal Articles
International Journal of Retail & Distribution Management (2024) 52 (7-8): 786–800.
Published: 01 August 2024
... Human-machine Smart vending machine SOR Service experience NCA Coffee is one of the most consumed beverages across the globe, with an estimated consumption rate of a staggering two billion cups per day (British Coffee Association, 2023). Statista (2023) projects the coffee industry’s revenue...
Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (5): 629–652.
Published: 07 March 2023
... 12 2022 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Augmented reality technology Service experience Interactivity Customer satisfaction Customer equity Customer loyalty The customer’s shopping experience has become essential...
Journal Articles
International Journal of Retail & Distribution Management (2016) 44 (9): 940–955.
Published: 12 September 2016
... Customer experience Satisfaction Service experience Analysis Retail store India’s retail sector amounts to the fifth largest in the world (Kaul et al., 2010). This sector has witnessed a rapid growth in the past few years. Retail industry makes about 22 per cent of India’s GDP...
