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Keywords: Service industries
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Journal Articles
International Journal of Retail & Distribution Management (2005) 33 (10): 749–765.
Published: 01 October 2005
... 2005 Service industries Money Customer satisfaction Identifying ways of improving the service of firms continues to be an important topic for researchers and service providers because of its link to business performance. Providing a superior service increases retention rates...
Journal Articles
International Journal of Retail & Distribution Management (2001) 29 (2): 66–76.
Published: 01 February 2001
... and the support from supplementary industries. In the 1990s, the problems were mainly related to competition and management issues. If China joins the WTO the Chinese government will speed up the development of the service industry. Supermarkets will then become a new power in the retailing industry in China...
Journal Articles
Retail and Distribution Management (1998) 26 (9): 374–376.
Published: 01 October 1998
..., leisure complexes and hyperpubs. © MCB UP Limited 1998 Cinemas Location Out-of-town development Planning (town and country) Retailing Service industries Britain in 1997 has been Americanised. Almost every provincial town has a greenfield development complete with multiplex cinema...

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