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Keywords: Service requests
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Journal Articles
International Journal of Retail & Distribution Management (2024) 52 (13): 103–120.
Published: 01 August 2024
... to use customer-service robots for service requests. The study also underscores that positive emotions, effort expectancy, performance expectancy, and subjective norms are vital prerequisites for interacting with customer-service robots. Originality/value The originality of this work lies in its two...
