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Keywords: Service robots
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Journal Articles
International Journal of Retail & Distribution Management (2024) 52 (13): 103–120.
Published: 01 August 2024
...Christian Nedu Osakwe; David Říha; Islam Mahmoud Yousef Elgammal; T. Ramayah Purpose Large supermarket chains are adopting customer-service robots to improve service delivery in physical stores. Successful deployment of these robots depends on shoppers' willingness to interact with them, requiring...
