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Keywords: Servicers
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Journal Articles
International Journal of Retail & Distribution Management (2012) 40 (9): 717–736.
Published: 13 July 2012
...Aaron D. Arndt; Kiran Karande; Jason Harkins Purpose The aim of this paper is to examine the effect of servicer and cross‐seller functional performance on salesperson perception of cross‐functional conflict. Design/methodology/approach Frontline employees often specialize in selling, servicing...
