...Xiaoyong Wei; Anwei Huang; Ruoyi Chen; Jiyue Yang Purpose Retailers have recently leveraged store-loyal customers’ store attachment to maintain customer relationships and motivate patronage intentions. However, the COVID-19 outbreak has driven customer migration from offline to mobile channels...

..., such as stockpiling, taking away products from others and panic buying, can be driven by emergency-induced anxiety (e.g. fear of a virus or nuclear attack and the related risk of death) and affected by store attachment. How anxiety affects behaviour can be explained by TMT (Pyszczynski et al., 1999...

...). Retail Storescape Customer citizenship behaviour Department store Store attachment Store environment This study shows the effect of storescape on customer citizenship behaviour. Drawing on resource exchange theory, this study is the first-known to identify storescape as both physical and social...