... the key features of these sections. Also outlines a five‐stage process by which the framework can be used by the executive management of any retail organization. © MCB UP Limited 1994 Management Organizations Retailing TQM Many retail organizations have an excellent reputation...

...Leslie J. Porter; Geoffrey S. Smith Reviews the level of awareness and use of total quality management(TQM) in the UK retail sector. Surveys top management in retailing for views on TQM and reviews the results to establish knowledgeability of quality issues and the degree of receptiveness to TQM...

... quality TQM INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT Improving the Quality and Efficiency of Fast Food Operations Mahmoud M. Yasin and Ugur Yavas East Tennessee State University, USA BACKGROUND Fast food restaurants are unique operational systems designed to provide customers...

... strategy Multiple retailers Retail trade TQM INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT Green Issues and Strategic Management in the Grocery Retail Sector Christine Simms The Management Centre, University of Bradford, UK INTRODUCTION This research focuses on consumerist activities...