... to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Human resource management Retailing Employees Narratives Procurement Training Evidently, there is a multitude of reasons to pay attention to competence...

...Cathy Hart; Grazyna B. Stachow; Andrew M. Farrell; Gary Reed Purpose This paper seeks to identify the skills gaps associated with retail employees in SME and multiple retail companies, and to investigate the potential training and business implications that arise from these skills gaps, from...

..., facilitators are able to perform three functions: Simulation Electronic commerce Training Learning Many tried and untried business models have been hypothesised for implementation in the quest for e‐market success. However, there are no guarantees that what is created, as an online enterprise...

...Cathy Parker; Tracey Anthony‐Winter; David Tabernacle For many years, education providers and government‐led business support initiatives have tried to penetrate the SME retail sector, to facilitate an improvement in owner/manager skills and business development. In their study of training...

...Marta Fernández Barcala; Ana Ma Díaz Martín; Juan A. Trespalacios Gutiérrez Aims to provide the entities and institutions that train retailers with a series of recommendations to improve the quality of the courses they organise and give, especially concerning the aspects where those actually...

... and work experience yielded significant differences of met expectations for two job characteristics. © MCB UP Limited 1999 Retailing Training Job satisfaction Human resource management Organizational socialization theories have sought to identify inhibitors to newcomer socialization...

... between short‐ and long‐term needs. Short‐term needs are more easily satisfied than longer‐term needs. Employers are able to select graduates with high levels of transferable skills; the graduates in turn benefit from early job responsibility and well‐developed training and development programmes...

... taken to help retailers with their shoplifting problems. © MCB UP Limited 1994 Clothing Crime Customer service Marketing management Retail trade Shoplifting Stores Training Shoplifting is the fastest growing larceny in the country[ 1 ]. Consumers shoplift about $12‐$26 billion...

... that affected service purchase encounters. These factors included the organization′s reputation, the role of the customer‐contact personnel in the service encounter, level of reward given to the customer‐contact personnel for their contribution, the significance of an official sales training programme, word...

...Gary Davies Considers the implementation of the customer care campaign within Asda, as a response to the results of a MORI survey of Asda staff and customers. The staff training programme took place between 1985 and 1987 with the stated aim of providing enjoyable and convenient shopping...

... is considered to be strategic to the future of the industry and outlines the programme of the Consortium since 1988. © MCB UP Limited 1990 Education Employment Innovation Management development Organizational change Retailing Training Graduates Recruitment INTERNATIONAL JOURNAL OF RETAIL...

...John Fernie Throughout the 1980s, UK retailers have sought competent managers of graduate calibre for their management training programmes. Most of these graduates were non‐specialists recruited from a variety of higher education establishments. In recent years, however, a number of institutions...

...Diane Bailey This article summarises an interesting training situation. It describes how a major express parcels delivery organisation went about improving the public interface of its business and how retail skills were introduced to area managers. The training aspects of particular interest centre...