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Keywords: e-Service agility
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Journal Articles
International Journal of Retail & Distribution Management (2015) 43 (7): 597–616.
Published: 13 July 2015
.... The data are analysed through a set of multi-nomial logistic regressions, and multiple analysis of covariance. Measurement validation is conducted before data analysis. Findings – Considering two resources, e-IT competence and e-service agility − both critical for providing e-services − this study...
