.... This study aims to advance the knowledge regarding chatbots’ use for shopping purposes and to help retailers creating effective bots that attract customers, engage and sell. New and updated technological tools (Dieck and Han, 2022), such as chatbots, are redefining and revolutionizing e-retailer's...

... on repurchase intention during COVID-19. The theoretical contribution of this study is to investigate the relationship between flow dimensions and e-satisfaction, and between flow dimensions and repurchase intention in the e-retailing context. Therefore, this paper investigates the mediating role of e-customer...

... customer experience and customer satisfaction in e-retailing. A research model based on the technology acceptance model and information system success model is proposed to describe the interrelationships among chatbot adoption, online customer experience and customer satisfaction. Personality...

...Abhijeet Ghadge; Sujoy Bag; Mohit Goswami; Manoj Kumar Tiwari Purpose An uncertain product demand in online retailing leads to loss of opportunity cost and customer dissatisfaction due to instances of product unavailability. On the other hand, when e-retailers store excessive inventory of durable...

... relationships and the implications for customer satisfaction and ultimately loyalty. © Emerald Group Publishing Limited 2015 Customer value e-Commerce Service quality e-Loyalty Customer satisfaction e-Retailing E-commerce occupies a position of ever-increasing importance on the retailing...