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Keywords: e-service quality
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Journal Articles
International Journal of Retail & Distribution Management (2023) 51 (6): 755–772.
Published: 27 March 2023
...Pınar Türkdemir; Erkan Yıldız; Mustafa Fikret Ateş Purpose This study aims to determine the effects of e-service quality (e-SQ) in fashion e-storescapes (online retail store environments) on e-customer citizenship behaviour (e-CCB) and e-repurchase intention (e-RI), as well as to investigate...
Journal Articles
International Journal of Retail & Distribution Management (2020) 48 (5): 485–500.
Published: 14 April 2020
... tests the mediating role of e-service quality for the aforementioned relationships. The study has been undertaken in the context of retail banking in an emerging market, India. Design/methodology/approach A cross-sectional survey research design was used to collect data from 235 customers of retail...
