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Keywords: Public satisfaction
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Journal Articles
The effect of service quality toward public satisfaction and public trust on local government in Indonesia
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International Journal of Social Economics (2019) 46 (3): 377–392.
Published: 25 October 2018
...Dasman Lanin; Nailuredha Hermanto Purpose The purpose of this paper is to investigate the effect of service quality toward public satisfaction and public trust on local government in Indonesia. Design/methodology/approach A quantitative approach was used to achieve the objectives of the study...
