The purpose of this paper is to examine the level and predictors of work engagement among service sector employees in eight European countries.
The work seeks to discover if job demands and resources, i.e. job autonomy and social support, affect work engagement in differing ways in different countries when socio‐demographical variables and work‐related factors are controlled. The study is based on a statistical analysis of survey data from Bulgaria, Finland, Germany, Hungary, The Netherlands, Portugal, Sweden and the UK in 2007 (n=7,867). The data represent four economic sectors: retail trade, finance and banking, telecoms and public hospitals.
The results show that the level of work engagement varies not only between countries but also between those four economic sectors within each country. Additionally, the findings indicate that demands decrease work engagement, while autonomy and support increase it. Although the effects are mainly the same across the countries, the article also points out some exceptions in this regard.
Although the paper is built upon established theories about job demands and autonomy, it uses a newer work engagement approach, produces cross‐national knowledge about work engagement and its predictors. Cross‐national approaches to work engagement are still rare.
