Purpose
The aim of this study was to analyse the relationship between organizational citizenship and commitment in a sample of employees of banking branches in Puerto Rico. The specific objectives were to identify the practices of organizational citizenship and determine the relationship of altruism, awareness, courtesy, tolerance and civil virtue with organizational commitment.
Design/methodology/approach
The research design was quantitative, descriptive, correlational and transversal. The research instrument was validated and obtained high coefficients.
Findings
The results confirm a significant statistical relationship between awareness, civil virtue, tolerance and altruism with organizational commitment.
Research limitations/implications
This research has a positive impact on companies in increasing their finances with intangible strategies, and leadership styles can evolve towards civility. It suggests modifying the university curricula to prepare managers with intangible supervisory and performance management strategies through workshops, seminars and professional conferences.
Practical implications
Organizations and employees develop their own traits and establish patterns of citizenship behaviour that allow them to create passionate and committed employees.
Social implications
The research was able to predict that citizenship is related in a positive way to reach operational goals and fostering an atmosphere and image of cordiality as a success strategy. The contribution to the organizational policy can be established in the development processes among partners, in training, regulations and policies. It provides the academic contribution of the model.
Originality/value
This is the first attempt to evaluate citizenship behaviour in the banking industry in Puerto Rico.
