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Keywords: Bureaucracy
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Journal Articles
Performative agency among street-level bureaucrats: its implications for citizen encounters with the welfare state
Available to Purchase
International Journal of Sociology and Social Policy (2025) 45 (5-6): 529–545.
Published: 23 May 2025
...Borbála Kovács; Jeremy Morris; Anne Sophie Grauslund Purpose The purpose of this study is to use ethnographic immersion in low-discretion bureaucratic contexts to explore how performative communication affects welfare bureaucracy outcomes in two European contexts. Design/methodology/approach...
Journal Articles
International Journal of Sociology and Social Policy (2023) 43 (13-14): 183–193.
Published: 31 August 2023
... applied to analyses of (1) complex bureaucracies where formal requirements are extensive and potentially in conflict with each other and (2) oppressive situations where significant power imbalances exist. Originality/value Instead of providing yet another line of demarcation between formality...
Journal Articles
Changes in the social work profession as responses to institutional multiplicity
Available to Purchase
International Journal of Sociology and Social Policy (2021) 41 (7-8): 894–908.
Published: 06 October 2020
... of work Bureaucracy Autonomy Social work is conducted in institutional fields characterized by logic that may be contradictory (Blomgren and Waks, 2015). With the diffusion of management tools into practice, reflecting values, beliefs and rationalities at field level, social workers and managers...
