...Borbála Kovács; Jeremy Morris; Anne Sophie Grauslund Purpose The purpose of this study is to use ethnographic immersion in low-discretion bureaucratic contexts to explore how performative communication affects welfare bureaucracy outcomes in two European contexts. Design/methodology/approach...

... applied to analyses of (1) complex bureaucracies where formal requirements are extensive and potentially in conflict with each other and (2) oppressive situations where significant power imbalances exist. Originality/value Instead of providing yet another line of demarcation between formality...

... of work Bureaucracy Autonomy Social work is conducted in institutional fields characterized by logic that may be contradictory (Blomgren and Waks, 2015). With the diffusion of management tools into practice, reflecting values, beliefs and rationalities at field level, social workers and managers...